Terms of Service

By using our website or services, you agree to these terms. You must have authority to accept them on behalf of any business you represent, and you agree to use the service only for lawful purposes.

You agree to provide accurate information when you contact us, request a demo, or configure the service, and to keep it up to date.

• Flownetic provides AI-assisted receptionist and automation software. It supports your front office; it does not replace licensed technicians, contractors, or office staff.
• The assistant is not a licensed plumber, HVAC technician, electrician, or contractor, and it does not diagnose technical problems or advise on repairs. Customers with an emergency — gas, fire, flooding, or electrical hazard — should contact the business directly or call emergency services.
• AI systems can make mistakes or misunderstand a request. Businesses should review important information, messages, and service requests before acting on them.

A service request captured by the assistant is not a confirmed service visit. Service is only scheduled once the business reviews and confirms it through its own process.

You are responsible for how you configure and use the service, including the assistant's instructions, the information it collects, connected integrations, and the messages sent to your customers. You remain responsible for your own business decisions, dispatch policies, customer communications, and any legal or regulatory obligations that apply to your business.

You agree not to:

• Use the service to send spam, harassing, deceptive, or unlawful content.
• Attempt to disrupt, overload, reverse engineer, or gain unauthorized access to the service.
• Use the service to impersonate another person or organization.
• Resell or provide access to the service in a way not agreed with us in writing.

Flownetic and its licensors own the website, software, and related materials. You may use them only as allowed by these terms. Content and data you provide remain yours, and you grant us permission to process it as needed to operate the service for you.

The service works with third-party tools such as calendar, email, and AI providers. Those services are governed by their own terms, and we are not responsible for their availability, changes, or actions. If you connect an integration, you confirm you are permitted to do so.

We aim to keep the service running reliably, but availability can vary and may be affected by maintenance, third-party providers, or issues outside our control. We do not guarantee any specific uptime unless a separate written agreement says otherwise.

Except where the law does not allow it, the service is provided "as is" without warranties of any kind. To the extent permitted by applicable law, Flownetic is not liable for indirect, incidental, or consequential damages arising from your use of the service. Nothing in these terms limits liability that cannot legally be limited.

You may stop using the service at any time. We may suspend or terminate access if these terms are violated, if the service is being misused, or if required for security or legal reasons. Where reasonable, we will let you know first.

We may update these terms as the service changes. When we do, we will update the effective date above and, where appropriate, notify customers.

Questions about these terms? Email contact.flownetic@gmail.com.