Privacy Policy

• Contact details you submit, such as name, business name, email address, and phone number.
• Service-request information shared through the AI receptionist, such as the service needed, a description of the problem, the service address, and preferred timing.
• Messages and questions you send to us or to the assistant.
• Basic website and service usage information, such as pages viewed and technical details sent by your browser.

We use the information to:

• Provide and operate the Flownetic service.
• Pass service requests to the business for review and follow-up.
• Respond to demo requests, support questions, and other messages.
• Monitor and maintain the security and reliability of the service.
• Understand how the service is used so we can improve it.

Our website forms and chat are intended for general questions and service requests. Please do not share payment card numbers, account passwords, government identifiers, or other sensitive personal information through them. If a business needs that information, it should be handled through its own approved channels.

The Flownetic AI receptionist captures customer and service-request details. It does not diagnose equipment problems and is not a substitute for a licensed technician or contractor.

We rely on third-party providers to run the service — for example hosting, automation and workflow tooling, AI model providers, email delivery, and calendar and SMS integrations that a business chooses to connect. Information may be processed by these providers as part of delivering the service. Each provider handles data under its own terms and policies.

When a business uses Flownetic, that business decides how the assistant is configured, what information it collects, and how that information is used internally. The business is responsible for its own privacy notices, customer communications, and the laws and regulations that apply to its operations.

We keep information for as long as it is needed to operate the service or as otherwise agreed with a customer, and we take reasonable steps to protect it. No online service can guarantee absolute security, and we do not claim any specific certification or regulatory compliance status in this policy.

If you have a privacy question, want to know what information we hold, or would like information deleted, contact us and we will do our best to help:

Email: contact.flownetic@gmail.com

We may update this policy as the service changes. When we do, we will update the effective date at the top of the page.